Refund Policy – Exconnect
Introduction
At Exconnect, we are committed to maintaining a fair and transparent refund policy that protects our users while also safeguarding our services from potential misuse.
Free Trial Period
Exconnect provides a 30-days free trial for new users, granting access to the Basic Plan features and a 30-days trial of the Chatbot Flows add-on. No credit card is required to begin the trial, and users will not be charged during this period.
Subscription Plans
Once the free trial period concludes, users can opt to subscribe to any of Exconnect’s paid plans. Since the trial period offers sufficient time to explore and evaluate the platform, no refunds will be issued for subscriptions. Users who decide not to continue can cancel their free trial at any time without any charges. After a paid subscription is activated, it becomes non-refundable; however, users may cancel their subscription to prevent future billing in the next cycle.
Non-Refundable Services
All Exconnect services, including but not limited to: subscription fees, WhatsApp Conversation Credits (WCCs), add-ons, and third-party integrations, are non-refundable due to the operational costs involved.
Technical Issues
In cases where users face persistent technical problems that hinder platform usage, and such issues are confirmed by our support team, Exconnect may issue a full or partial refund at its sole discretion.
Unauthorized Charges
If a user identifies any unauthorized or fraudulent charges, they should contact Exconnect support immediately. Upon verification, such charges will be fully refunded.
Cancellation Policy
Users may cancel their subscription at any time. However, cancellations take effect at the end of the current billing cycle, and no refunds will be issued for the remaining period unless a special exception is granted after a thorough review.
Support and Contact
For any refund-related concerns, users are encouraged to reach out to Exconnect’s customer support team, who are committed to providing timely and personalized assistance.
Refund Request Process
To request a refund, users must email us at support@Exconnect.in. The request should include transaction details and a clear explanation of the reason for the refund. It will take 3–5 working days to process.
Policy Updates
Exconnect reserves the right to modify this refund policy at any time. Any updates will be effective immediately upon publication on the official website.